Welcome to The Arts Desire shop!

If your artwork isn’t what you desired, please contact me so we can discuss how to proceed. Please know that you have 7 business days upon receiving your artwork to contact me.

I gladly accept returns and exchanges if:

• You contact me within the 7 days after receiving your item

• You ship back the item within 14 days of delivery

• Buyer is responsible for the cost of return shipping

• Returned item is in its original condition and packaging

These items can’t be returned or exchanged:

• Custom or personalized orders are final and non-refundable

• Any item not in its original condition, is damaged, missing parts for reasons that are not in my error

• Any item returned more than 14 business days after delivery

• Sale items cannot be refunded. Only regular priced items.

I don’t accept cancellations

Please DO contact me before shipping of the item if there is a change in personalization or address

Shipping

Artwork orders are shipped in a rigid mailer or box, depending on item with appropriate protection.

• Since the item is packed well but still gets damaged in shipping, this is no fault of my own. Please contact the postal service as it becomes their responsibility to make it right with the buyer

• In stock items ship within 1-3 business days from receipt of payment

• Special orders may take 2 to 4 weeks to complete

• All items ship via USPS. This service is based on the size and weight restrictions for your order. Postal delivery should be within 3 to 10 business days.

Please Note: Shipping estimates are never guaranteed. As weather, holidays, emergencies can always affect shipments (things out of their control). ALWAYS plan accordingly when placing orders for special occasions. The earlier, the better.